Suffolk Conservatory is a division of Colourchange UPVC

Unit D4, Base Business Park

Rendlesham

Near Woodbridge

Suffolk

IP12 2TW

01394 420774

Customer reviews

On completion of an installation customers are asked to complete a feedback form, the following information is taken from these forms. From March 2018 to March 2019 the total client satisfaction score was 4,364 out of 4,450 which is 98%. The average score across all five areas measured was 9.8 out of 10

13th November 2019

"Very pleased with the work done "

Score 47/50

Mr Underwood

Bilderston

Your new insulated conservatory roof will make a dramatic difference this winter.

8th November 2019

Score 50/50

Steadings Park

Newbourne

Thank you for your feedback and chosing your new door from Colourchange UPVC.

8th November 2019

Score 49/50

Mr Gillman

Hollesley

Thank you for chosing Colourchange UPVC.

7th November 2019

"Brilliant Fitters - punctual, friendly and good workmanship. No more draughty windows!! Many thanks"

Score 50/50

Mr Parker

Ipswich

Delighted to hear that you are so pleased, thank you

11th October 2019

"Top quality job carried out by knowledgeable, friendly and professional staff. Pleasure to have met them"

Score 50/50

J Killen

Rendlesham

Thank you for your comments, it has been great working with you to transform your home.

4th October 2019

Score 50/50

M Gardner

Woodbridge

Delighted to hear that you are so pleased with your new back door.

2nd October 2019

"Only fault was that my blinds were put back up the wrong way!"

Score 45/50

A Earrye

Trimley St Mary

Your new windows will make such a difference this winter, so much warmer.

4th September 2019

"Fitter was very, very good - extremely happy."

Score 50/50

Mr and Mrs Gooch

Trimley St Mary

Thank you for choosing us to do the work for you

21st August 2019

Score 45/50

A Earrye

Trimley St Mary

Thank you for choosing us to do the work for you

2nd August 2019

Score 50/50

Mrs Cassidy

Leiston

Another happy customer with a new composite front door.

22nd July 2019

"We would like to thank you and your staff for the recent works you did for us. We are very happy with the new roof and doors and have already used the conservatory more in the last month than in the previous 4 year."

​​

Score 50/50

Mr Baines

Ipswich

That is great to hear  - thank you

12th July 2019

​​Score 45/50

Mr Timms

Kesgrave

Thank you for choosing your door from us

1st July 2019

​​Score 50/50

K Parker

Ipswich

Delighted to see that you are happy with your new front door

26th June 2019

"Very pleased with conservatory, many thanks to all involved"

​​Score 50/50

Mrs Hutchings

Felixstowe

Thank you for your feedback

20th June 2019

​​Score 50/50

Mr Robinson

Badingham

Thanks for choosing your new windows from us.

12th June 2019

 

​​Score 50/50

Mr Baines

Ipswich

Now you have a super new insulated roof you can use that lovely conservatory all year round.

5th June 2019

​​Score 50/50

Mr Howell

Badingham

Thanks for the feedback.

5th June 2019

​​Score 50/50

Mr Bernhardt

Pages Green

Your new insulated roof will be appreciated in the hot weather, thanks for choosing Suffolk Conservatory.

21st May 2019

​​Score 50/50

Mr Jenkins

Rendlesham

Thank you for the feedback. A super looking new front door

13th May 2019

​​Score 50/50

Mr Mortimer

Kesgrave

Thank you for the feedback. They were some seriously heavy, quality bi-folds.

13th May 2019

"Installation very good. Disappointed the glass was not checked before arrival and did not fit the frames. Need better attention to detail"

​​Score 45/50

Mr Powell

Wickham Market

Apologies that the glass was a problem. We have used the same supplier for many years and this was only the second time we have had the problem. I am glad the team had the matter resolved quickly

7th May 2019

"Happy with the work and the staff"

​​Score 50/50

Mr Read

Sudbury

Thank you for the feedback and for choosing us for your new insulated conservatory roof

30th April 2019

"Site Survey should've been more thorough, so no hiccups occurred along the way"

​​Score 37/50

Mr Evans

Ipswich

 

Unfortunately there was a hiccup with the air conditioning placement. I apologise again for the inconvenience and pleased that we have completed the new roof to a standard that you feel happy to recommend us to future customers.

24th April 2019

"An expert and friendly team, a pleasure to have them working here"

​​Score 50/50

Mr Watts

Middleton

Another insulated conservatory roof that has transformed a home, thank you for your feedback

18th April 2019

​​Score 48/50

Mr Galley

Eyke

Another great installation, thank you 

18th April 2019

​​Score 50/50

Mr Wisniewski

Felixstowe

Thank you for choosing Suffolk Conservatory and Colourchange UPVC. Another 50 out of 50

18th April 2019

​​Score 50/50

Mr Foresyth

Lawford

Enjoy your new insulated conservatory roof, thank you for choosing Suffolk Conservatory and Colourchange.

12th April 2019

​​Score 50/50

Mr Pryke

Clopton

Thank you for ordering your new door from  Suffolk Conservatory and Colourchange UPVC. Another 50 out of 50. 

28th March 2019

​​Score 50/50

Mrs King

Grundisburgh

Another 50 out of 50. Thank you for choosing Suffolk Conservatory and Colourchange UPVC

21st March 2019

"Fitters were pleasant, polite and professional. Very clean. Very Happy. Would recommend Colourchange"

​​Score 50/50

Mr Rowe

Ipswich

Thank your for the glowing feedback.

21st March 2019

​​Score 50/50

Mr Leftley

Ipswich

Thank your positive feedback, enjoy your new door

20th March 2019

​​Score 50/50

Mr Clarke

Tunstall

Thank your positive feedback and choosing Suffolk Conservatory and Colourchange UPVC

15th March 2019

​​Score 50/50

Mr Francis

Sudbury

Enjoy the benefits of your insulated conservatory roof. Thank you for choosing Suffolk Conservatory and Colourchange UPVC

8th March 2019

"Perfect - very happy with everything - happy to recommend - thank you"

​​Score 50/50

Mr Garrard

Little Glenham

Thank you for choosing  Suffolk Conservatory and Colourchange UPVC

26th February 2019

​​Score 50/50

Mrs Byford

Ipswich

Thank you for ordering your new windows from us. 

20th February 2019

"All the men that did work on my house were very polite and well mannered. I would have no problem recommending them to other customers"

 

​​Score 50/50

Mrs Wicks

Ipswich

Thank you for the feedback. Great to see another 50 out of 50 score

13th February 2019

"One team unfriendly, others great"

 

​​Score 45/50

Mrs Barnes

Woodbridge

Thank you for the feedback. Sorry that one of the teams didn't come across in their normal manner. Most feedback is that they are friendly and professional. I trust that you will enjoy all the benefits of your insulated conservatory roof.

4th February 2019

"Very happy with the team. Professional and effective"

 

​​Score 49/50

H Robertson

Kirton

Thank you for the feedback. Now you can enjoy your conservatory all year round with an insulated roof

31st January 2019

"The boys were friendly and very professional and left everywhere clean and tidy and caused the minimum amount of inconvenience"

 

​​Score 50/50

R Park

Saxmundham

Thank you, enjoy your new insulated conservatory roof.

10th January 2019

"excellent service and friendly, professional fitters"

 

​​Score 50/50

Mr Mason

Martlesham

Thank you for the feedback about the team, we are proud of the work that they do.

3rd January 2019

 

​​Score 50/50

Mrs Haylock

Felixstowe

Enjoy your new conservatory, thank you for choosing Colourchange.

20th January 2019

 

"Great team, lovely lads"

​​Score 50/50

Makayla

Lakenheath

Thank you for your 50 out of 50 score.

17th January 2019

 

"Excellent, professional fitters. Michael and Craig have been a pleasure to know. Highly recommended to my family and friends"

​​Score 50/50

Mr Thompson

Saxmundham

Thank you for your feedback, it's great to hear positive comments about the team.

18th December 2018

 

​​Score 39/50

Mr and Mrs Smith

Benhall

Thank you for your feedback, although the score is lower than we usually see I am happy to see that you would recommend us.

14th December 2018

 

​​Score 50/50

Mr and Mrs Amery

Kesgrave

Thank you for your feedback

11th December 2018

 

​​Score 50/50

Mrs Clarke

Rendlesham

Thank you for the 50 out of 50 score. Another customer from just around the corner.

10th December 2018

 

​​Score 50/50

Mr & Mrs Brine

Leavenheath

Thank you for the 50 out of 50 score.

6th December 2018

 

"very pleased, lovely windows , thank you"

​​Score 50/50

Mr & Mrs Barker

Snape

Delighted that you are pleased with them. Thank you for the 50 out of 50 score.

27th November 2018

 

​​Score 50/50

Mr & Mrs Webber

Brantham

Thank you for the 50 out of 50 score, enjoy conservatory with insulated roof this Christmas.

29th November 2018

 

"All good, thank you"

​​Score 50/50

Mr Sharp

Felixstowe

Thank you for your feedback, a bet those new windows are making a difference in this weather.

15th November 2018

 

​​Score 50/50

Mr Conroy

Melton

Thank you for your feedback and for choosing Colourchange UPVC for your new insulated conservatory roof.

1st November 2018

"Excellent job"

​Score 50/50

Mrs Denmark

Aldeburgh

Thank you for your feedback and the 50/50 score

8th November 2018

​Score 49/50

Mr and Mrs Wright

Felixstowe

Thank you for choosing Colourchange UPVC for your new insulated conservatory roof.

31st October 2018

​Score 50/50

Mr Gooch

Woodbridge

A great new conservatory roof installation, thank you for your business

29th October 2018

"Extremely pleased with everything - would definitely recommend Colourchange"

​Score 50/50

Mr and Mrs Puddefoot

Sternfield

Thanks for the lovely comments - another 50 out of 50

23rd October 2018

​Score 50/50

G Andrews

Ipswich

Thanks for the feedback - another 50 out of 50

23rd October 2018

"Nice lads"

​Score 50/50

A Wiles

Ipswich

Thank you, we have a great team, thanks for the feedback

19th October 2018

"Great job - thank you"

​Score 50/50

J Sayers

Framlingham

Thank you for your feedback and the 50 out of 50 score

16th October 2018

​Score 50/50

Mr Carter

Kesgrave

Thank you for choosing Colourchange for your front door

9th October 2018

​Score 50/50

Mr and Mrs Le'Grice

Woodbridge

Thank you for the 50/50 feedback

25th September 2018

​Score 50/50

Mr and Mrs Faiers

Colchester

Thank you for your business and the 50/50 feedback

4th October 2018

"Clean up not "dog proof" we had to sweep/clean to make the area/drive safe for dogs"

​Score 48/50

A. McNeill

Woodbridge

 

Thank you for choosing Colourchange UPVC for your replacement conservatory roof. Following our discussion about the team not clearing up all the screws we have stressed the importance of a thorough site sweep. Sorry for the inconvenience caused. On occasions where there are problems we will resolve and make good any issues that arise. We have a very good installation team and our very proud of the great reputation that we have.

27th September 2018

​Score 50/50

G.Andrews

Ipswich

 

Thank you for choosing Colourchange UPVC and the 50/50 feedback

28th September 2018

​Score 46/50

R.Clark

Grundisburgh

We hope you enjoy your new conservatory and windows. A 10/10 and four 9/10's. Thank you for the feedback

21st September 2018

​Score 50/50

A. Benson-Skailes

Ipswich

Thank you for your business, delighted to see another 50 out of 50 score

21st September 2018

​Score 50/50

Ms Oliver and Ms Hansen

Aldeburgh

Another 50/50 score, thank you for the feedback

18th September 2018

​Score 50/50

Mr Langridge

Kesgrave

Thank you for the 50/50 score

11th September 2018

​Score 50/50

S Leeding

Framlingham

Delighted to see another 50 out of 50 score - I hope you love your new window and door.

31st August 2018

"The job took longer than originally quoted, we are pleased with the works completed"

​Score 39/50

C Ellis

Aldeburgh

Apologies again for the confusion about the 5 days for the installation. A replacement roof fitting does take around 5 days and we could have made it much clearer that the internal plastering would be completed after the installation.

7th August 2018

"Great friendly team, left the site as friends"

​Score 50/50

Mr Hyde

Shotley

We have a great fitting team, they really know what they are doing and are a credit to our business

30th July 2018

​Score 49/50

Mr Shadbolt

Felixstowe

Thank you for using Colourchange UPVC to build your new conservatory.

30th July 2018

​Score 49/50

Mrs Earrye

Trimley St Mary

Thanks for the 49 out of 50 score for the installation team.

25th July 2018

​Score 50/50

Mrs Lake

Felixstowe

 50 out of 50, many thanks, we have been doing a lot of work in Felixstowe recently

20th July 2018

​Score 50/50

Brader and Harvey

Thetford

Thank you, another 50 out of 50 score.

18th July 2018

​Score 50/50

Mr Chase

Worlingworth

Many thanks for the 50 out of 50 score. The new insulated roof on your conservatory will really transform it into a pleasant room you can use all year round.

16th July 2018

​Score 40/50

P. Packard

Ipswich

A 40 out of 50, that was a surprise we are used to seeing 50 out of 50. There are 5 areas of the business graded out of 10, each one on this review received 8 out of 10. On the grading 5 is satisfied and 10 is very satisfied so it is a reasonable score. The customer was very happy with their installation and that is the important thing. 

12th July 2018

"Our only comment would be that a little more communication, follow up calls, appointments etc would help"

​Score 50/50

Mr Hill

Woodbridge

Another 50 out of 50, thanks for bringing your thoughts about communication to our attention. 

11th July 2018

"Many thanks for all the work carried out to provide the new conservatory in Snape earlier this year. We were particularly impressed with your helpful advice at the planning stage and we are very pleased with the result. We would be happy to recommend you to any prospective customer"

​Score 50/50

Mr Carter

Snape

Thank you for your positive comments 

9th July 2018

"Great service, friendly environment and great customer service"

​Score 50/50

Mrs Macheras

Thetford

Another 50 out of 50, delighted with the comments thanks

6th July 2018

"Lovely job, Nice man"

​Score 50/50

A French

Ipswich

Another 50 out of 50, many thanks

29th June 2018

​Score 50/50

Mr and Mrs Smee

Felixstowe

Thank you for your feedback, great to see another 50 out of 50

18th June 2018

"The builder left a mess on leaving"

​Score 50/50

Mr Dale

Ipswich

Thank you for the 50 out of 50 score given to our team, the building work is contracted out and we have stopped using this particular firm, we do recognise that leaving a site a mess is unacceptable

11th June 2018

​Score 50/50

Mr Bates

Billericay

50 out of 50 score for our onsite colouring work

4th June 2018

"Completely Satisfied"

Score 50/50

Mr Jolley

Holbrook

Thank you for your feedback, great to see full marks.

30th May 2018

"Excellent, workmen great, helpful, would definitely recommend"

Score 50/50

Mrs Murray

Kesgrave

Thank you for your feedback, enjoy your new conservatory roof.

29th May 2018

Score 50/50

R Shuster

Rendlesham

Thank you for the 50 out of 50 score

17th May 2018

"Job done well and in good time"

Score 50/50

Mr Rose

Kenton

Thank you for your feedback and the 50 out of 50 score

8th May 2018

"Excellent job"

Score 49/50

Mr Lawrence

Kesgrave

Thank you for your feedback

25th April 2018

Score 50/50

Mr Ericsson

Rendlesham

Great to see another 50 out of 50 score, thank you

23rd April 2018

Score 50/50

T Swain

Ipswich

Thank you, we are always delighted to see a 50 out of 50 score

20th April 2018

"Brilliant, windows look perfect. Both so friendly and polite, it was a pleasure"

Score 50++++/50

K Root

Felixstowe

Thank you, our first 50++++ score!

17th April 2018

Score 47/50

P Smith

Felixstowe

Thank you for your feedback, we have noted that one of our fitters was spending too much time on his phone and not supporting the other enough.

16th April 2018

Score 49/50

Mr Martin

Rendlesham

Thank you for your feedback

13th April 2018

Score 50/50

G Wood

Woodbridge

Thank you for the 50 out of 50 score. Your new door looks great

12th April 2018

"Very good work, very pleased"

Score 50/50

Mr Appleton

Saxmundham

Thank you for the 50 out of 50 score. 

9th April 2018

Score 46/50

Mrs Welham-Clark

Ipswich

Thank you for choosing us to build your conservatory

2nd April 2018

Score 50/50

K Draycott

Watton

So pleased you are happy with your windows and unique coloured door, thanks for the 50 out of 50 score

10th March 2018

Score 50/50

J Tomlinson

Woodbridge

Thank you for choosing us to replace your conservatory roof

9th March 2018

"Well Pleased"

 

Score 50/50

M Ferguson

Ipswich

Thank you for your feedback and the 50 out of 50 score

9th March 2018

Score 47/50

Mr Ball

Rendlesham

Thank you for choosing us to replace your windows

8th March 2018

Score 46/50

Mr Baalham

Lawford

Thank you for choosing us to replace your conservatory roof