Customer reviews 2020
On completion of an installation customers from Suffolk Conservatory and parent company Colourchange UPVC are asked to complete a feedback form, the following information is taken from these forms. From the 45 forms received in 2019 the total client satisfaction score was 2,205 out of 2,250 which is 98%. This is the second year in a row that we achieved a 9.8 out of 10 rating. 35 out of the 45 customers gave us a 50 out of 50 rating. (the survey covers the type of work undertaken, time taken to do the work, cleanliness of the team, friendly and professional interaction, overall performance of the fitting team).
17th January 2020
"Great job, great lads, very pleased."
Thank you for your feedback, it's great to hear about the installation team
13th January 2020
"Disappointed with the time taken from initial acceptance of quote to final completion. However fitters were excellent and the final product looks great."
Thank you for your feedback and I am sorry that the project took longer than expected. We did encounter some work scheduling problems prior to Christmas and have to accept that we did not perform to our usual standards. Thank you for the positive feedback on the product and the fitting team."
10th January 2020
"The guys were very professional and friendly. A pleasure to have replacing the windows"
Thank you for your feedback. Enjoy the benefits of your new windows.
10th January 2020
" Excellent job. Thank you. Door was exactly as we imagined and better"
Thank you for choosing to get your new door and window from us.
6th February 2020
"Thanks for the finished windows they look great and the plastering is just what we wanted. All your team worked very hard and were very professional, we felt very at ease with them working in our home. Looking forward to having the rest fitted in the near future."
That's great to hear, look forward to working with you on the next phase