Customer reviews 2021
On completion of an installation customers from Suffolk Conservatory and parent company Colourchange UPVC are asked to complete a feedback form, the following information is taken from these forms. From the 31 forms received in 2020 the total client satisfaction score was 1,524 out of 1,550 which is 98%. This is the third year in a row that we achieved a 9.8 out of 10 rating. 25 out of the 31 customers gave us a 50 out of 50 rating. (the survey covers the type of work undertaken, time taken to do the work, cleanliness of the team, friendly and professional interaction, overall performance of the fitting team).
5th February 2021
"We wanted to use a local firm with a good reputation and were not disappointed. We are very pleased with the completed job. Daryl was very helpful in advising us on the various options and didn't try to "sell" us more expensive solutions. We highly recommend Colourchange"
Mr and Mrs Waites
Thank you for supporting your local businesses
26th January 2021
The new flush fit windows look great, thanks for choosing us.
24th January 2021
"Overall, we're very pleased."
I hope you are already seeing the difference with the new windows installed
12th January 2021
Thank you for choosing us to install your new doors
11th January 2021
The high quality French doors in your conservatory look so much better.
11th January 2021
"The fitters overcame what seemed like a major problem. At the beginning of the process, when the door space was measured the fuse box hadn't been considered when fitting the door. It was realised that this was in the way of the door opening. An electrician moved the fuse box."
Thank you for your feedback, unfortunately our survey did not pick this up, Having our own building and construction team meant that we were able to send someone round to sort the problem straight away without delay.
8th January 2021
A bi-fold door installation in Woodbridge, thanks you for your feedback 50 out of 50
6th January 2021
"Very Satisfied overall, good job and looks great"
Another new set of bi-folds and a front door in Wickham Market