Customer reviews 2022

On completion of an installation customers from Suffolk Conservatory, Office Garden Rooms and parent company Colourchange UPVC are asked to complete a feedback form, the following information is taken from these forms. From the 61 forms received in 2021 the total client satisfaction score was 2,967 out of 3,050 which is 97.3%. This figure dropped from 98% last year, this reduction was mainly due to delays that were related to supply problems associated with Covid19 (the survey covers the type of work undertaken, time taken to do the work, cleanliness of the team, friendly and professional interaction, overall performance of the fitting team).

24th June 2022

"Can you pass on our thanks to the blokes involved in the job. Dave, Shane and others. We are really pleased with the result and quality of the work."

Score 50/50

I Whear

Rendlesham

Thank you for letting us know, we are delighted that you are so happy with the result.

21st June 2022

"Very good work, excellent stuff"

Score 50/50

J Rowlinson

Stowmarket

Your new windows look fabulous.

22nd June 2022

Score 50/50

W Webster

Melton

Thank you for getting your new composite door from us

22nd June 2022

Score 45/50

L Byford

Ipswich

Thank you for getting your window from us

1st June 2022

"just emailing you to say what an amazing job Tony & Mark did for me. Plus the guy who did the plastering , mustn't forget him! I'm really pleased with their efforts, they work efficiently & thoroughly to achieve a lovely extra room for me. All done cheerfully in a friendly manner despite horrible weather that got chucked at them on the first day. Thank you very much."

Score 50/50

A Burt

Saxmundham

Thank you for such lovely feedback

1st June 2022

"Great guys and efficient neat work. Thank you"

Score 50/50

K Barton

Tunstall

Some super new double glazed A rated windows installed.

27th May 2022

"Thank you so much for my fabulous room! One extremely happy customer"

Score 50/50

T Jackson

Rendlesham

It was a delight to work with you on your new conservatory and we are so happy that you love it.

18th May 2022

Score 50/50

Mr Gray

Thank you for choosing your windows and doors from us

16th May 2022

"I would like to say what a fantastic job Tony and Mark have done this week. It has actually been a pleasure having them here - they have been both professional and friendly and have done all they can to cause the least disruption for me and left the working area neat and tidy for me. Service I didn't expect and I doubt that I would have got elsewhere. ."

Score 50/50

T Dexter

Shotley

Thank you for choosing us to install your insulated conservatory roof.  We have a great team of fitters and it is always great to hear that they are appreciated.

6th May 2022

"Fitters very good."

Score 50/50

Mr Chapple

Shottisham

Thank you for your feedback and your patience, we did experience lengthy delays with your order

6th May 2022

"Andy and Chris were both courteous and professional and thorough in their work, taking time to explain what they were doing."

Score 50/50

Mr Sharland

Knodishall

Some special coloured flush frames installed.

3rd May 2022

"All good - thank you."

Score 50/50

Mr Ambury

Orford

Thanks for choosing us for your windows and doors

28th April 2022

"More than happy with the overall service, from the shop to the fitting - Everyone has been helpful."

Score 50/50

Mrs Hammond

Woodbridge

The new porch looks so much better, thank you for your comments.

20th April 2022

Score 50/50

Mrs Butler

Felixstowe

Thank you getting your new front door from us

21st March 2022

Score 50/50

Mr Broom

Kesgrave

Thank you for choosing your unique coloured windows from us.

16th March 2022

"Superb Service! Can't recommend your company highly enough. Many Thanks."

Score 50/50

Mrs Wright

Creeting St Mary

Thank you for your kind words

15th March 2022

Score 50/50

Mr Bodkin

Sudbourne

Thank you for your feedback

14th March 2022

"I am very pleased with the look  of the door. Work on it was excellent."

Score 50/50

Mr McGinity

Butley

Thank you for your feedback and choosing our specialist colouring services.

14th March 2022

Score 50/50

Eyke Village Hall

Eyke

Lovely to do some work on a local village hall

11th March 2022

Score 50/50

Mr Garrard

Rishangles

Thanks fo the 50/50 feedback, great to see that Andy and Chris did such a good job

11th March 2022

Score 46/50

Mr Winslade

Hollesley

Another couple of windows installed in Hollesley

9th March 2022

"Arrived promptly everyday, put down sheets to protect carpets etc. Very pleased with final results. Stunning - would recommend the team highly"

Score 50/50

Mr May

Rushmere St Andrew

 

Wonderful to hear that you are so pleased with the installation.

3rd March 2022

"polite, pleasant staff"

Score 50/50

Mr Roberts

Orford

 

Thanks for choosing us to replace your bargeboards

2nd March 2022

"We scored 7 out of 10 for the job completed in a timely manner due to the late fitting of the door. Later than the agreed original fitting date set by Colourchange UPVC"

Score 46/50

Mrs Shannon

Ipswich

 

Sorry about the delay installing your door. We believe that we have now caught up with all the late supply issues.

9th February 2022

Score 50/50

Mr Gibbs

Orford

 

An impressive front door that will protect you from draughts.

21st January 2022

"We were very impressed"

Score 48/50

Mr Nicholas

Ipswich

 

Delighted that we left such a positive impression. You will be more impressed when you start to feel the difference the insulated roof makes on your conservatory!

18th January 2022

"Left path dirty with plaster"

Score 47/50

Mr Churchyard

Kesgrave

 

Apologies for the plaster marks that were on your path, your new insulated conservatory roof will keep you warmer in the winter.

14th January 2022

"Team were professional at all times, keeping us informed of progress and plans for time frames of installing the windows."

Score 46/50

J Rowlinson

Pettaugh

 

Thank you for choosing us to install your windows.

7th January 2022

"Thank you! Will recommend and use again."

Score 50/50

Mrs Crane

Woodbridge

 

Thank you for ordering your new door from us.

6th January 2022

"Price was good. Staff were polite and worked really hard. Would recommend to anyone."

Score 50/50

Mr Eagles

Trimley St. Mary

 

Thank you for ordering your new patio door from us.

4th January 2022

"Thanks very much for your work. Very satisfied. Also thanks for replacing the old lock on my back door"

Score 36/50

Mrs Gavazzi

Saxmundham

 

Many thanks, another front door installed in Saxmundham.