Customer reviews 2023
On completion of an installation customers from Suffolk Conservatory, Office Garden Rooms, Suffolk Windows and Doors and parent company Colourchange UPVC are asked to complete a feedback form, the following information is taken from these forms. From the 55 forms received in 2022 the total client satisfaction score was 2,711 out of 2,750 which is 98.6%.
This is a good improvement on last year and our best result since recording the scores.
20th December 2023
"Very well done!"
Score 50/50
Dr Mead
Rendlesham
New composite door in a colour matched cream
20th December 2023
"Very well done!"
Score 50/50
Dr Mead
Rendlesham
New composite door in a colour matched cream
15th December 2023
"Really pleased with the new windows & door."
Score 51/50
Mr N Porter
Stowmarket
Colour matched, flush casement windows and stable door to a period cottage.
11/10 - For Ian & Chris "Friendly & professional staff."
14th December 2023
"Lovely job. We are really happy. The guys were friendly, professional and worked really hard (even though the weather was awful!) Happy to recommend others to use Colourchange."
Score 50/50
Chris & Sammy Teather
Needham Market
A replacement conservatory roof. Insulated for the winter.
12th December 2023
"Both teams did an excellent job and we are very pleased with the result."
Score 50/50
Mr & Mrs Hundson
Saxmundham
A new build conservatory with insulated tiled roof.
11th December 2023
Score 49/50
Laura Grave
Woodbridge
New front and back door
7th December 2023
"Fantastic service and so pleased with the results. New windows look terrific! The whole team at Colourchange were very professional and made every effort to complete the job in a timely manner to a very high standard. Would highly recommend."
Score 50/50
Laura Grave
Woodbridge
New composite door and side panel, fitted by Chris.
5th December 2023
Score 50/50
Robin Cattermole
Woodbridge
New composite door and new windows.
27th November 2023
"We are really pleased with the work your fitting team have done. They have all had a pleasant and respectful manner. Nothing was too much trouble. ."
Score 50/50
Mr & Mrs Wright
Felixstowe
New composite door and side panel, fitted by Chris.
24th November 2023
"Great looking door, professionally fitted with care. Many thanks."
Score 50/50
Mr R Johnson
Trimley St Mary
Another insulated conservatory roof installed by Tony, Phil, Dave and Shane
13th November 2023
Score 45/50
Mr & Mrs Wilkinson
Felixstowe
Door to Garage and window to lounge.
10th November 2023
Score 50/50
Mr & Mrs Lock
New build conservatory, including electrics, radiator & skirting.
9th November 2023
"Very well done, especially given the weather on Wednesday."
Score 50/50
Mrs Allington
Insulated, conservatory warm roof
7th November 2023
"Brilliant product. Have to call out Tony for his attention to detail and always keeping me informed of progress. Very pleased."
Score 49/50
Mr Jones
Ipswich
Insulated, conservatory warm roof
6th November 2023
"Very Happy with the result"
Score 49/50
Mr & Mrs Mulvey
Kesgrave
Another tiled, insulated roof installed in Kesgrave.
30th October 2023
"Would you please pass on my thanks to your fitters who carried out the work efficiently and with minimum disruption in spite of the adverse weather conditions. So far we are very pleased with the finished job."
Score 50/50
M Butler
Framlingham
With all this adverse weather I think have had your insulated conservatory roof fitted just in time!
25th October 2023
"Very pleased with all the work undertaken, and will definitely recommend your company.
From start to finish your services have been brilliant, as I'm sure you already know"
Score 50/50
Z Gentle
Saxmundham
Thanks for getting your new composite door from us
29th September 2023
"Chris has done a great job - well done"
Score 50/50
L Darg
Rendlesham
Another new door fitted in Rendlesham
24th August 2023
"Friendly, efficient service throughout. Pleased with the final product"
Score 50/50
C Goulder
Orford
Thanks for choosing us to supply and fit your new composite door
18th August 2023
Score 50/50
L Keeble
Blaxhall
Superb new patio doors fitted.
18th August 2023
Score 50/50
L Robinson
Debenham
A new composite door that will provide full draft proofing for the winter
1st August 2023
"Excellent job. Minimal impact in the home. Very friendly guys"
Score 45/50
K Melvin
Knodishall
More new windows installed.
14th July 2023
"Extremely Satisfied"
Score 50/50
S Gentle
Saxmundham
Another new composite door fitted in Saxmundham
14th July 2023
"Lovely chaps, got straight to work, very professional. Thank you for a great service"
Score 50/50
J Moore
Trimley
Thank you for choosing us for your new front door
7th July 2023
"Could not fault the fitters. Both polite and worked hard in direct sunlight"
Score 50/50
K Nettleingham
Saxmundham
Another great door and window installtion by Ian and Chris
29th June 2023
"Very professional workmen, friendly and left the property clean & tidy. A pleasure to have on site""
Score 50/50
J Foster
Woodbridge
Another new composite door installed
5th June 2023
Score 48/50
D Fenton
Aldeburgh
Thank you for getting you new windows from Colourchange.
17th May 2023
"A job well done by a good team of fitters - Many Thanks"
Score 50/50
J Taylor
Stowmarket
Thank you for getting you new windows and roofline from us.
20th April 2023
Score 50/50
F White
Rendlesham
Thank you for choosing us for your new front door and French doors
18th April 2023
"Happy with the whole experience from beginning to end"
Score 50/50
S Flavell
Wickham Market
Thank you for choosing us for your new front door
18th April 2023
"Looks great"
Score 50/50
N Joel
Orford
Thank you for choosing us for your new front door
6th April 2023
"I added to the scope of works and this was accommodated in the original timescales. Site was left tidy every day"
Score 50/50
C Lusher
Orford
Thank you for your feedback
30th March 2023
"Staff have been excellent. Unfortunate delays, however overall extremly happy"
Score 47/50
M Hassan
Eyke
The team had some pretty miserable weather conditions to deal with and challenges to overcome. It was a pleasure doing the work for you. Your house looks amazing
28th February 2023
Score 50/50
K Cornforth
Willisham
Enjoy the benefits of your new insulated conservatory roof. Thank you for recommending us.
16th February 2023
"We feel that it is down to the hard work of Tony that we had such a good job done. He was very friendly and professional. The electrician and painter were both very good workmen."
Score 47/50
Mr and Mrs Harnden
Melton
Thank you for choosing us to fir your insulated conservatory roof.
16th February 2023
"Exceptional value for money for superb quality product.
The team installing arrived at the time arranged and were professional and friendly, doing an outstanding job.
Thank you once again"
Score 50/50
Mrs Dexter
Shotley
Thank you for such lovely comments
6th February 2023
"Kevin called this morning and fixed the lock issue, thank you very much for the prompt attention. We have been exceptionally pleased with the doors and would not hesitatte to recommend your company."
Mr Fitch
Battisford
We are sorry that you experienced a problem with the lock. If something is not right we will try to resolve it as quickly as possible.
29th January 2023
"From the outset, it has been a delight working with all the team at Colourchange. Their professionalism and advice has been informative and helpful. The installation team were well organised and ensured that the job went without a hitch."
Score 50/50
Mr and Mrs Issett
Woodbridge
Thanks for choosing office garden rooms for you new garden studio
24th January 2023
"Very Good workman, a pleasure to have them working in our house."
Score 50/50
Mr and Mrs Duffy
Saxmundham
Thank you for choosing us for your windows and doors
23rd January 2023
"Just wanted to say thank you for a great job and really pleased with the result.
I know I have said it before but all your guys are first rate and in some ways miss them around the place!!
If I ever hear of any one needing building work will definitely recommend you."
Score 50/50
R Carter
Felixstowe
Thank you, fabulous to hear.
18th January 2023
"Dear Daryl. Thank you for your company's professional work in providing us with a good service.
From yourself, to Steve's help, Julian's weekly updates and Chris and Ian's good job fitting my new front door and side frame.
I am very pleased with my new door, and would definitely recommend your company"
Score 50/50
J Brennan
Martlesham
Thank you for such great feedback.
17th January 2023
"We are very pleased with our door and must say the two guys who fitted it were great, done a really good job!."
Score 50/50
T Freeman
Kettleburgh
Thank you for choosing Colourchange.
13th January 2023
"Extremely impressed with both Chris and Ian, an absolute pleasure to have them working on the property.
Both were extremely conscientious and honest, pointing out any issues, which they were quick to rectify, or suggest rectification.
A credit to the company. We would have no hesitation in recommending them to friends and colleagues.
Many thanks for all your hard work and hope to see you again."
Score 50/50
Mr and Mrs Ruffles
Halesworth
Thank you for such wonderful feedback
7th January 2023
"Very pleasantly surprised with their efficiency.My wife was alone during the installation and had no worries or disturbances during their presence.Very satisfied."
Independent review from Certass
6th January 2023
"Such a pleasure to be a customer with this firm. No pressure selling, kept up to date with your order and what the company are Working on running up to the date of installation. I would definitely recommend this firm."
Independent review from Certass