Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or interact with our services. We take your privacy seriously and set out below what data we hold, why we process it and how you can manage your information. This page applies to users based in the United Kingdom and complements any notices you see when we collect data.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, contact details, postal address and identity documents where required for verification. We also record account credentials and communication preferences.

Technical data

We collect technical information about the device and browser you use, IP address, connection logs, device identifiers and location signals where permitted. This helps us secure accounts and provide a stable service.

Transactional and activity data

We store payment and transactional records, deposit and withdrawal history, betting and game activity, session logs and any support interactions. This data supports account management, fraud prevention and regulatory checks.

How we use your information

We process data to operate your account, verify identity, manage payments and provide customer support. We also use information to detect and prevent fraud, enforce our terms, and to comply with legal and regulatory obligations. Where appropriate we may use anonymised or aggregated information for service monitoring and improvement.

Data protection and storage

We protect personal data using technical and organisational measures proportionate to the sensitivity of the information. Data is stored on secure servers and access is restricted to authorised personnel and service providers who need the data to perform their duties. Retention periods vary depending on the type of data and legal requirements; we only keep information for as long as necessary.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functionality, support analytics and personalise content. You can manage cookie settings through your browser or the cookie control on our site. Some features may not function correctly if cookies are disabled.

User rights

You have rights to access personal information we hold about you, to request correction, to request erasure in certain circumstances, and to object to or restrict processing where applicable. You may also request a copy of your data in a portable format where technically feasible.

Access, correction and deletion of data

To exercise any of these rights contact us through your account settings or our support channels. We will verify requests to protect your account and respond in line with applicable data protection law. Certain requests may be limited where we must retain data for legal or regulatory reasons.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services, analytics partners and other third-party suppliers who perform services on our behalf. We require contracts that establish appropriate safeguards. We may also disclose information when required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified through the site or by email where appropriate. Please review this page periodically to stay informed of how we handle your personal information.