Our support team can help with questions about your account, payments, games or promotions. If something is not working as expected, get in touch and tell us what happened so we can look into it. We also welcome general feedback about the site and your experience. Choose the contact channel that suits your enquiry, and include any relevant details, such as an error message or transaction reference, to help us find the right information.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +44 20 7946 0682 |
| Working hours | 24/7 |
When contacting us about an account, please use your registered email address. Never share your password or full card details by email or phone.
Email Support
Email is the preferred way to contact our support team for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Please use a clear subject line and include up-to-date contact details, along with any relevant account information. This helps us review your request and respond without unnecessary delays.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Live chat replies usually arrive within minutes, while email and ticket responses typically take up to 24 hours on business days. More complex issues - verification, payment disputes or security checks - may require additional time and could take several business days depending on the case. We will update you as your case progresses.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Tell us what works well or what could be clearer, and our team will review your comments carefully. Your feedback helps us make practical improvements to the service and create a smoother, more useful experience for everyone.