Responsible Gambling at SpinKong Casino

We are committed to safer gambling and to keeping play controlled and predictable. We aim to make it straightforward for you to manage time and spend, access support and take a break when you need one. The tools and guidance below explain how we protect players and how you can stay in control of your gaming activity.

Player protection principles

We put player safety first by offering clear controls, transparent account information and trained support staff. We monitor accounts for unusual patterns and intervene where there is a reasonable concern about harm. Our approach is practical - we prioritise early, proportionate steps that help customers stay in control.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits in Account - Responsible Gambling. Limits take effect immediately and reductions can be applied at any time. Increases are subject to a 7 day cooling-off period to prevent impulse changes.

Loss limits

Loss limits let you cap net losses over a chosen period. These controls are checked before stakes are accepted and are designed to help manage overall spend.

Time limits and session controls

Use session time-outs and reality checks to manage playing time. Session time-outs are available from 6 hours up to 30 days. Reality checks provide optional reminders of time played and recent losses. We may apply a short cooling-off period before large withdrawals are processed.

Self-exclusion and account breaks

If you need to stop playing for a while you can self-exclude from your account for a minimum period or request temporary account closure. We are integrated with GamStop - you can register there to block access to multiple operators across the network. To reverse a voluntary self-exclusion you must follow the reinstatement process and complete any required cooling-off period.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, regularly exceeding set limits, borrowing to fund play, neglecting responsibilities or experiencing sleep and mood changes linked to gambling. If you notice these behaviours in yourself or others, consider using the controls or seeking support.

Practical tips for staying in control

Set firm deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence of alcohol, and keep a spending log. Only gamble with money you can afford to lose and check your account activity regularly.

Professional help and support organisations

If you need help, contact GambleAware (www.gambleaware.org), GamCare (www.gamcare.org.uk) or Gambling Therapy (www.gamblingtherapy.org). For immediate support call the National Gambling Helpline on 0808 8020 133. These organisations offer confidential advice, counselling and practical tools to manage or stop gambling.